RETURN POLICY

                  (All orders shipped to an inmate in a Correctional Facility are (FINAL Sale)

                                                             We issue no refunds of any kind.

            (WE ARE NOT RESPONSIBLE FOR REJECTED MAGAZINES) - (SHIPPING RULES)

All State and County Correctional Facilities determine the amount of items each inmate can receive per package.  Federal Correctional Facilities can receive a maximum of 2 to 5 items per package.  BUT NO MORE THAN 5 items per package order.  Please be advised that our company will only ship the maximum of 5 magazines per package order to any prison facility.  If you would like to send your family member more than 5 items, then you must place separate orders that will be shipped 3 days apart.   (Please check the facilities shipping rules before ordering).  We are not responsible for any packages that are rejected from the facility. 

PLEASE MAKE SURE THAT YOU GIVE US THE CORRECT FACILITY (Inmate Mailing Address)

Some Correctional Facilities have a physical address and an Inmate Mailing Address.  Our records only reflect the previous facilities we have shipped too so please be sure to contact the facility BEFORE placing your order, if you are unsure of the package limits, what magazines titles they can or cannot receive and the correct inmate shipping location.  If you give our company the wrong inmate mailing address and the order is rejected by the prison, you must then pay to reship the order back to the proper inmate prison address.  (No Exceptions)

        PLEASE READ OUR REJECTION POLICY:  (NO EXCHANGES, NO REFUNDS, NO CREDIT)

                                                      ALL SALES ARE FINAL (NO EXCEPTIONS)

• All sales are final/ Once an order has been processed and given a tracking number, there will be absolutely no refunds or exchanges given.

• Orders Returned Or Rejected by a prison facility will be shipped to your home.  Shipping expense must be paid by you.   

• If a rejected package is returned back to our facility we will hold the package for 15 business days (ONLY).  Once the package is claimed by you, then you have the option to pay the shipping cost for the package to be shipped to your home.  If the returned package is not claimed within 15 business days of returning to our company, the unclaimed package will be disposed.  (No Exceptions, No refunds)

• Please make sure before placing your order that you are giving us the correct inmate mailing address.  If the package is rejected for the wrong mailing address, you will have to repay the shipping cost to reship the package to the correct address. 

• If you place and order for an inmate and the inmate is transferred from that facility.  Our company is not responsible.  The prison will either forward the package to the next facility, destroy the package or return the package to our company.  If the package is returned to our facility, you have 15 business days to claim the package.  If you don't claim the package within that time, the package will be destroyed.  (No Exceptions) 

                                                        IF A PACKAGE IS DELIVERED DAMAGED 

If magazines are delivered to your loved one damaged in any way, the prison officer must send the magazines back to our company within 5 business days of delivery.  The returned magazines must be accompanied with documentation from the mail room officer (ONLY).  If the damaged magazine(s) are not returned within 5 business days with the proper documentation from the mail room officer (ONLY) they will not be accepted. (We are not responsible for any delays the prison may have).

          IF A PACKAGE IS DELIVERED AND THE  CONTENTS ARE NOT WHATS ON THE RECEIPT

If a package arrives to a prison facility and the contents are claimed not to be what was ordered, the prison mail room officer must document this situation and write our company on prison letter head stating that what arrived to the prison wasn't accurate to the receipt.   There is no exception to our policy.   (We are protecting ourselves from any and all scams that take place in the penitentiary system.  (No Exceptions)

                                   WHEN IS A PACKAGE ORDER CONSIDERED TO BE DELIVERED

 
When The Mag Depot ships a package to an inmate at the address you provide, we verify its destination address with The United States Postal Service.  All packages are shipped by priority mail with tracking information included.  You are also sent this same tracking information to the email you provide during your online checkout.  Once any United States Penitentiary scans and receives your package, the package is officially DELIVERED.  We partner with the USPS (United States Postal Service) on all tracking information which includes the date/time and the status of the order.  

(PLEASE NOTE):  All Correctional Facility mail rooms control if and when items are given to an inmate.  An inmates privilege to receive packages can be revoked at any time by the Correctional Facility.  (This is not our company's responsibility).

                                                                                  INMATE CREDIT 

If you the customer add credit for an inmate to use, that credit must be used before the end of that physical year added.  Credit added does not carry over to the next year.  Our policy is here online as well as our order forms sent to your incarcerated loved ones. 

Our policies are in place to protect the interest of both our business and most of all, 

you the customer. 
                                                  

                                                                  Thank you for shopping with 

                                                                               The Mag Depot